Refund policy

Effective Date: April 26, 2026
Last Updated: May 6, 2026

Your satisfaction matters to us. However, for hygiene and safety reasons, we cannot accept returns of opened cosmetic products.

30-Day Return Window

  • Returns are accepted within 30 calendar days of delivery.
  • Products must be unused, unopened, and in original sealed packaging.
  • Opened, used, or tampered products are non-refundable.
  • Return shipping costs must be covered by the customer.
  • Refunds are processed within 7-10 business days after inspection of returned goods.
  • We do not accept returns on final-sale items, promotional items, or gift cards.
  • Damaged or incorrect products must be reported within 7 days of delivery to info@azlancosmetics.com, including pictures as proof.

How to Start a Return

To initiate a return request, email info@azlancosmetics.com with your order number. We will provide return instructions and confirm the optimal return address.

Default Return Address:

ShipMonk - AZLAN Returns
201 NW 22nd Ave, Unit 100
Fort Lauderdale, FL 33311, USA

If you are closer to one of our other regional ShipMonk fulfillment centers, we may direct you to a closer warehouse to minimize transit time. Before shipping your return, email us your order number and ZIP code at info@azlancosmetics.com and we will confirm the optimal return address within 1 business day.

Lost or Stolen Packages

AZLAN Cosmetics is not responsible for packages marked as delivered by the carrier but reported missing by the customer. We recommend shipping to a secure address. If your package is lost in transit, contact info@azlancosmetics.com and we will assist with the carrier investigation.

Contact

Email: info@azlancosmetics.com

Be2Good USA Inc., d/b/a AZLAN Cosmetics
2272 Airport Rd S, Suite 309
Naples, FL 34112, USA