Refund policy

Effective Date: April 26, 2026
Last Updated: October 15, 2026

Your satisfaction matters to us. However, for hygiene and safety reasons, we cannot accept returns of opened cosmetic products.

30-Day Return Window

  • Returns are accepted within 30 calendar days of delivery.
  • Products must be unused, unopened, and in original sealed packaging.
  • Opened, used, or tampered products are non-refundable, except under our 30-Day Money-Back Guarantee below.
  • Return shipping costs must be covered by the customer, unless the return is due to our error or a damaged, defective or incorrect product.
  • Refunds are processed within 7-10 business days after inspection of returned goods.
  • We do not accept returns on final-sale items, free gifts with purchase, or gift cards.
  • Damaged or incorrect products must be reported within 7 days of delivery to info@azlancosmetics.com, including pictures as proof.

30-Day Money-Back Guarantee

Try AZLAN for 30 days from delivery. If it's not right for you, email info@azlancosmetics.com with your order number within 30 days of delivery and we will refund the price you paid for your first bottle, after any discount (for example $81 with code KING10, or $75 per bottle in a two-pack). No need to send it back.

Limited to one bottle per customer and household, on your first order placed at azlancosmetics.com. Refunds go to the original payment method within 7-10 business days. This guarantee may be changed or ended at any time; orders placed before a change remain covered.

How to Start a Return

To initiate a return request, email info@azlancosmetics.com with your order number. Please wait for our confirmation before shipping your return, and include your order number inside the package.

Return Address:

AZLAN
285 Centerpoint Blvd
Pittston, PA 18640
USA

Returns sent without prior confirmation or without an order number may be delayed.

Lost or Stolen Packages

AZLAN Cosmetics is not responsible for packages marked as delivered by the carrier but reported missing by the customer. We recommend shipping to a secure address. If your package is lost in transit, contact info@azlancosmetics.com and we will assist with the carrier investigation.

Contact

Email: info@azlancosmetics.com

Be2Good USA Inc., d/b/a AZLAN Cosmetics
2272 Airport Rd S, Suite 309
Naples, FL 34112, USA